Terms of Service

• Monthly Subscription: Billing starts the day you sign up and renews automatically each month. Cancel anytime with 5 business days notice before your next billing date. A one-time $150 CAD setup fee applies at signup (non-refundable once onboarding begins; may be waived at our discretion).
• No Refunds Once Charged: Monthly fees are non-refundable. If you cancel mid-month you keep access until the period ends.
• No Guarantee of Results: The system helps you respond faster to missed calls. Whether that converts to bookings and revenue depends entirely on your own operations and follow-through.
• AI Is Not Perfect: Transcriptions and urgency tags can have errors. You are responsible for reviewing all outputs and making your own business decisions.
• Your Number Stays Yours: We port your number into our system so automation works seamlessly. When you leave, we initiate the return port within 5 business days of your written request.
• CASL Is Your Responsibility: You must have valid consent for every recipient of automated texts. We do not check your contact lists.
• Disputes, Ontario Courts: Contact us first and allow 14 business days to resolve anything before escalating.

By subscribing to any Current Automations plan, completing the onboarding intake form, clicking I agree at checkout, or making payment, you agree to be legally bound by these Terms in full. Electronic acceptance constitutes a binding signature.

Service means the automation systems, SMS communications, voicemail processing, AI transcription, urgency tagging, call routing, and any related services provided by Current Automations under a selected plan.

Client or you means the individual or business entity that has subscribed to a Current Automations service plan.

Plan means the specific tier of service selected at checkout: Starter, Pro, Growth, or Elite, or any individual automation scenario purchased a la carte.

Subscription means the recurring monthly billing arrangement between the Client and Current Automations.

Third-Party Providers means external platforms used to deliver the Service, including Twilio, Make, OpenAI, Google, Google Calendar, and others as applicable.

Ported Number means any telephone number transferred from a Client's existing carrier to Twilio as part of the onboarding process.

Authorized Recipients means individuals who have provided valid express or implied consent under CASL to receive automated commercial electronic messages from the Client's business.

2.1 Plan Descriptions: Current Automations offers four service tiers. Features included in each plan are as described at checkout and on the Current Automations website at the time of purchase. Current Automations reserves the right to modify plan features with 30 days written notice to existing subscribers. Current Automations may also make non-material changes to features, underlying platforms, or system configurations at any time without notice, for the purpose of improving reliability, performance, or security.

• Starter $197 CAD/mo: Missed Call Text Back, Web Form Speed to Lead, Google Business Profile Lead Capture, and System Anomaly Alert.
• Pro $297 CAD/mo: Everything in Starter, plus Multi-Touch Follow Up, Quote Follow Up, and Post Job Review Request.
• Growth $397 CAD/mo: Everything in Pro, plus Database Reactivation, No Show and Cancellation Recovery, and Weekly ROI Report.
• Elite $597 CAD/mo: Everything in Growth, plus Retell AI Outbound Call and Inbound AI Call Handling. Includes an allowance of AI call minutes as set out in clause 3.6.
• A la carte: individual automation scenarios are available from $49 CAD/mo and can be added to any tier.

2.2 Setup and Onboarding: A one-time setup fee of $150 CAD is charged at checkout, covering full build, configuration, onboarding, and initial testing. There are no recurring setup costs. The setup fee is non-refundable once onboarding has begun, including if you later cancel the Service or request a refund. Current Automations reserves the right to waive or reduce the setup fee at its sole discretion, for example as part of a promotional offer. Current Automations will begin setup upon receipt of a completed intake form and signed Letter of Authorization. Target go-live time is 2 to 3 business days from receipt of all required information. This timeline is an estimate only and is subject to carrier processing times and completeness of information provided by the Client.

2.3 Service Limitations: The Service is designed to supplement the Client's existing call handling, not to replace it. Current Automations makes no guarantee that the Service will capture every missed call, deliver every SMS, or accurately transcribe every voicemail.

2.4 No Guarantee of Results: Current Automations does not guarantee any specific business outcomes, revenue increases, booking volume, lead conversion rates, or return on investment from use of the Service. Business results depend entirely on the Client's own operations, responsiveness, and follow-through.

2.5 No Professional Advice: The Service, including any AI-generated transcriptions, urgency summaries, or automated message content, does not constitute legal, financial, medical, or any other form of professional advice.

2.6 Support and Response: Current Automations provides support by email at support@currentautomations.ca and by text at +1 (365) 513-7474 during regular Ontario business hours on business days. Response within 1 to 2 business days. No guaranteed SLA or 24/7 support obligation under any plan.

3.1 Recurring Billing: All plans are billed monthly in CAD. Billing begins on the date of checkout and renews automatically each month.

3.2 Payment Processing: Payments processed securely through Stripe. Current Automations does not store credit card information. In the event a payment fails, service may be suspended if not resolved within 7 days.

3.3 Price Changes: Existing subscribers receive a minimum of 30 days written notice of any price increase.

3.4 Taxes: Fees are exclusive of applicable taxes. HST and other applicable Canadian taxes will be added where required by law.

3.5 Promotional Pricing and Trial Periods: Promotional rates apply only for the period stated at the time of offer. At conclusion of any trial period, billing commences at the standard plan rate.

3.6 AI Call Minutes: Plans that include AI voice handling (Retell AI Outbound Call and Inbound AI Call Handling, whether purchased in the Elite tier or a la carte) include an allowance of 300 AI call minutes per billing month. Current Automations holds and pays for the underlying AI voice platform account; the Client is not required to open or pay for a separate account with any voice provider. Usage above the allowance is billed in arrears at $0.35 CAD per minute, on the next monthly invoice. Unused minutes do not carry over between billing months. Minutes are measured by the underlying voice platform's connected-call duration, and those records are the reference used to calculate any overage. Current Automations will notify the Client by email before invoicing any overage above $50 CAD in a single month, and may adjust the allowance or per-minute rate on the same 30 days written notice required for price changes under clause 3.3.

4.1 Cancellation by Client: Cancel anytime by emailing billing@currentautomations.ca or texting +1 (365) 513-7474. Cancellation requests must be received at least 5 business days before the next billing date.

4.2 No Refunds on Monthly Fees: All monthly subscription fees are non-refundable once charged. No pro-rated refunds for partial months.

4.3 Refund Exceptions: Refunds considered only if the Service was never activated due to a verified error on our part, or if a billing error resulted in a duplicate or incorrect charge. Requests must be submitted within 7 days.

4.4 Cancellation by Current Automations: We reserve the right to suspend or terminate accounts for non-payment after a 7-day grace period, breach of these Terms, violation of applicable law including CASL or PIPEDA, misuse spam harassment or fraud, or abusive behaviour toward staff. No refund issued for termination for cause.

4.5 Offboarding and Number Return: Upon cancellation we will initiate the return port of the Client's number within 5 business days of a written request. The number will continue to function on the Twilio platform at no charge for up to 14 days. After 14 days, if the return port has not completed due to delay on the Client's part, a holding fee may apply.

The Client will not use the Service to send fraudulent deceptive misleading or false messages, threatening harassing abusive or discriminatory content, unlawful debt collection communications, unsolicited commercial electronic messages to anyone without valid CASL consent, content violating carrier acceptable use policies, or any communication prohibited under applicable law. Violation may result in immediate termination without refund and without prior notice.

• Provide accurate and complete information.
• Maintain a valid payment method.
• Collect record and maintain valid CASL consent for all recipients.
• Provide and honour opt-out mechanisms as required by CASL.
• Take full responsibility for message template content.
• Notify us promptly of any changes to phone carrier or account details.
• Cooperate during setup troubleshooting and offboarding.
• Not attempt to reverse-engineer replicate or resell any component of the Service.
• Monitor own call activity and not rely solely on the Service as the only method of lead management.

7.1 Maximum Liability: Total liability shall not exceed the fees paid in the 30 days before the event giving rise to the claim.

7.2 Exclusion of Consequential Damages: In no event shall Current Automations be liable for loss of revenue, profits, business, data, goodwill, missed calls, lost leads, or failure to convert customers.

7.3 Third-Party Platform Failures: Not liable for disruptions caused by Twilio, Make, OpenAI, Google, Google Calendar, or any other provider. We will make commercially reasonable efforts to notify affected Clients of known outages and restore functionality promptly.

7.4 Carrier and Porting Liability: Not liable for carrier actions, porting rejections, early termination fees, or other carrier-imposed charges.

All automation systems, workflows, scenario configurations, prompt engineering, and system architectures remain the intellectual property of Current Automations. The Client is granted a non-exclusive non-transferable licence for the duration of their active subscription only.

9.1 Data Collection: Business information, caller data, voicemail recordings, and SMS logs are collected to deliver the Service. Stored using Google Sheets and authorized third-party platforms. We do not sell Client or caller data.

9.2 Role of Parties Under PIPEDA: The Client is the organization responsible for personal communications under PIPEDA. Current Automations acts as a service provider.

9.3 Security Safeguards: Reasonable administrative technical and organizational safeguards are implemented including access controls, encrypted platform connections, and limiting data access to authorized personnel.

9.4 Data Breach Notification: In the event of a confirmed security incident we will notify affected Clients within a reasonable timeframe and cooperate in good faith.

9.5 Client Responsibility: The Client is responsible for ensuring use of the Service complies with PIPEDA, CASL, and all applicable privacy legislation.

9.6 Data Retention and Deletion: Records retained for 12 months from capture or subscription duration whichever is longer. Upon written request following cancellation data will be deleted or returned within 30 days. Deletion applies to active systems. Residual backup copies will not be used and will age out under normal rotation cycles.

10.1 Good Faith Resolution: Contact info@currentautomations.ca and allow 14 business days for resolution before pursuing any other remedy.

10.2 Governing Law: Governed by the laws of the Province of Ontario and federal laws of Canada. Disputes subject to the exclusive jurisdiction of Ontario courts.

10.3 Chargeback Policy: Do not initiate a chargeback without first contacting us and allowing 14 business days. Initiating a chargeback without this step is a breach of these Terms. If a chargeback is resolved in our favour the Client is responsible for any chargeback processing fees we incur.

Material changes communicated to active subscribers via email at least 30 days before taking effect. Current version always available at currentautomations.ca/terms.

These Terms together with the Client Authorization document and any signed Letter of Authorization constitute the entire agreement. Electronic acceptance at checkout constitutes a valid and binding signature.

Questions? Contact info@currentautomations.ca or +1 (365) 513-7474.